Puja Cancellation & Refund Policy

Mego arranges devotional ceremonies through a disclosed fulfilment partner. This policy applies to Puja bookings made on mego.ai.

If Mego or the partner cannot fulfil

If we cannot perform the purchased ceremony on the confirmed date, you may choose a full refund or an alternative date. We will never move your ceremony without your explicit agreement.

Customer cancellation

• Cancellations received at least 72 hours before the ceremony: full refund during the v1 pilot.
• Cancellations received less than 72 hours before the ceremony: reviewed individually. A refund may not be available if priest assignment, samagri, or ceremony preparation has already begun.

Payment and service exceptions

• Duplicate payments are refunded in full.
• If payment arrives after a slot hold expires and capacity is unavailable, we offer a full refund or an alternative date only with your approval.
• If the delivered ceremony materially differs from the package purchased, we review the evidence and may issue a full or proportionate refund.

Processing time

We aim to initiate an approved refund within two business days through Razorpay. Your bank or card provider controls the final settlement time, which commonly takes 5–10 business days and may vary by country or payment method.

How to request help

Email support@mego.ai with your booking reference. We aim to acknowledge payment and booking exceptions within one business day.

Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.